Requests Overview

Based on your role and permissions, you can submit, approve, update, and/or manage requests.

The following topics help you submit and manage requests.

Submit a request:

• Submit a request using the single-form page
• Submit a request using the walk-through mode
• Add a note to a request you submitted

Approve requests:

• Approve and assign a request
• Approve and assign requests in bulk
• Approve or decline a request
• Mass update requests
• Merge requests
• Update a request status

Manage your assigned requests

• Manage requests assigned to you
• Add an internal note to a request
• Put request on hold
• Reopen a closed request
• Request statuses